Additional Info

DEFECTS + WARRANTY

We inspect every piece by hand for flaws before it leaves our studio, and warranty our pieces to be free of manufacturing defects for a year after purchase. The wind chimes and the decor that we offer are meticulously crafted by hand, resulting in slight variations. Delicate imperfections are to be expected and bear witness to the human touch. Minor holes, texture differences, size variations, scratches, and blemishes may naturally occur during crafting process before being fired at 2200 degrees. These characteristics contribute to the individual allure of each handmade piece, making each one truly unique. The finished product is durable and will withstand the test of time in the outdoor elements, allowing you to enjoy it for years to come. In the event you feel you have a defective item, please contact us with a description and provide a photo(s) of the problem. We’ll diagnose the issue, and then offer to either replace the item or issue a store credit upon determination of the defect.

NOTE ON WIND CHIMES

Unlike tubular aluminum chimes that produce a continuous sound with the slightest breeze, our ceramic wind chimes do not emit a constant tone. Instead, they require a stronger gust of wind to reveal their unique sounds. Our bells serve as exquisite pieces of outdoor art, capturing both visual and auditory beauty. Visit our YouTube channel to hear a sampling of their sound: Sound of wind chimes

DAMAGED ITEMS

If you receive an item broken or damaged in shipment, please contact us via email within five days and include your photo(s) of the damaged goods. We will handle the claim with the shipping carrier and arrange sending a replacement out to you free of charge as soon as possible. Please retain the packaging and broken product until notified. Occasionally (especially for larger orders) the shipping carrier will want to collect and inspect the damage prior to approving a claim.

HOW TO MAKE A RETURN

1. Verify that your order is eligible for return (no returns on sale items, custom work, or after 30 days)
2. Pack the work well and send back promptly
3. Ship back with your own shipping label

You will be notified via email when your return is received. Refund will be processed within 3 days.

PRICES 

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.